Returns & Exchanges
At HORNE, we want you to love your home; if you are not completely satisfied with your purchase, you may return most items in their original condition within 15 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer care team within 15 days of receiving your order to request a Return Merchandise Authorization (RMA) number and specific return instructions.
Prepare the Package
Carefully repack your items in their original, unused condition and original packaging to ensure they are protected during transit back to our warehouse.
Ship Your Return
Affix the provided shipping label or use your preferred insured carrier to send the package to the address specified in your return authorization.
Receive Your Refund
Once our team inspects the returned item, we will process your refund to the original payment method, minus any applicable restocking or shipping fees, within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing