Frequently Asked Questions
Everything you need to know about bringing modern design home.
What is the standard shipping lead time?
Most in-stock items ship within 3-5 business days. For larger furniture pieces or custom orders, lead times typically range from 4-8 weeks depending on the manufacturer.
Do you offer White Glove Delivery?
Yes, we offer White Glove Delivery for most oversized furniture items. This service includes inside delivery, assembly in your room of choice, and removal of all packaging materials.
What is your return policy?
Unused items in their original packaging can be returned within 15 days of delivery. Please note that a restocking fee may apply, and custom or made-to-order items are non-returnable.
Do your products come with a warranty?
All products sold through HORNE are covered by the original manufacturer's warranty. We only partner with brands that meet our high standards for craftsmanship and durability.
Can I request finish samples or fabric swatches?
Absolutely. We offer complimentary swatches for many of our upholstery and wood finish options to help you make the perfect choice for your space.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for architects, designers, and developers. Members receive exclusive pricing, dedicated support, and early access to new collections.